Shipping policy
We are pleased to offer Free Standard Shipping on all orders above $150 within Canada & the US.
Canada Shipping Methods
- Standard Shipping - delivered within 3-5 business days
- FREE on orders above $150
- $15 on orders below $150
- Express (Purolator Express): Calculated at checkout - delivered within 2 business days
US Shipping Methods
- Standard US Shipping - delivered within 4-7 business days
- FREE on orders above $150 USD
- $15 USD on orders below $150 USD
- Express (FedEx International): $15 USD - delivered within 2-5 business days
All orders are processed within 1 business day. Once your order has been processed you will receive an email or SMS with your tracking number. Please ensure that you provide a valid delivery address and postcode when checking out. The address cannot be changed once the order has been processed.
Please note that delivery times are estimates and may vary due to external factors such as carrier delays and peak seasons. Once shipped, we are not responsible for any delays caused by carriers. However, we will make every effort to assist you. If you encounter any delivery issues, please contact us at info@kuleanaculture.com
All orders are shipped from Canada. US orders are shipped DDP (Delivery Duties Paid).
Any orders containing pre-order items will be dispatched once the product is available (indicated on the product page).