Refund policy

We offer a full refund on any orders returned to us within 30 days of delivery.

All returned items must be unwashed and unworn with the original labels and tags attached. Returns will not be accepted for items that have been damaged or marked in any way.

How to make a return

To start a return, please email us at info@kuleanaculture.com with your order number and details of your return.

If your return is accepted, we'll send you instructions on how to return your items. Items sent back to us without first requesting a return will not be accepted.

Refunds

Your refund will be processed within 10 working days of us receiving your return. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at at info@kuleanaculture.com.

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a tracked and signed-for service to ensure that your return reaches us safely, since we cannot be held responsible for returns that don’t reach us.

Damages and issues

If you receive a faulty or damaged item, please notify us within 48 hours, so that we can make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and place a new order.